Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

1. Introduction

CamperSoimex SRL (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you consent to the data practices described in this policy.

Data We Collect

Personal Information

We may collect the following personal information:

Name, email address, phone number, and mailing address
Driver's license information and identification documents
Payment information (processed securely by our payment providers)
Travel preferences and booking history
Communication preferences

Automatically Collected Data

When you visit our website, we automatically collect:

How We Use Your Data

We use the information we collect to:

Process and manage your bookings and purchases
Communicate with you about your reservations and inquiries
Send you promotional materials (with your consent)
Improve our website and services
Comply with legal obligations
Prevent fraud and maintain security
Analyze usage patterns and optimize user experience

Cookies Policy

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences.

We use the information we collect to:

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Services

We work with trusted third-party providers for:

Payment Processing: Stripe, PayPal for secure transactions
Analytics: Google Analytics for website performance insights
Booking Systems: Third-party reservation platforms
Email Marketing: Mailchimp for newsletters and communications
Customer Support: Help desk and chat support tools

These providers have their own privacy policies and we encourage you to review them. We only share data necessary for these services to function.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Specific retention periods include:

Your Rights (GDPR)

Under GDPR, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to certain types of processing
Rights Related to Automated Decision-Making: Right not to be subject to fully automated decisions

To exercise any of these rights, please contact our Data Protection Officer using the details below.

Contact for Privacy Requests

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Protection Officer

Location: CamperSoimex SRL 123 Adventure Road, Sector Bucharest, Romania

Email: privacy@campersoimex.com

Phone: +40 123 456 789

We aim to respond to all requests within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP).

Policy Updates

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting a prominent notice on our website or sending you a direct notification. We encourage you to review this policy periodically.